Shipping policy

Shipping Policy

Local Delivery (Singapore ONLY) 

We offer complimentary express courier for all local orders with no minimum spending with delivery lead time 1-3 business days

Worldwide Orders

For international orders not listed above, shipping fees are calculated based on weight and are inclusive of all taxes and duties. Delivery typically takes 5–8 working days due to customs clearance.

GST, Taxes and Duties

All applicable customs duties, import taxes, and GST (where applicable) are the responsibility of the customer.
If your order incurs any of these additional charges, payment must be made by you directly to the customs authority or local courier in order for your package to clear customs and be delivered successfully.

Please note that any unpaid duties or taxes may result in your package being returned to us by the shipping company. In such cases, you will be liable for all return shipping costs and any associated fees.

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at customerservice@lbzstudio.com if you believe you have provided an incorrect shipping address.

Returns:

By placing an order on our store, you are responsible for the cost of return shipping back to our store. Please refer to our Refund Policy for further information on how to make a return.

Lost/Stolen Packages:

LBZ Store is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at customerservice@lbzstudio.com.